The Accessible Information Standard is a new law to make sure that people who have a disability, impairment or sensory loss are given information they can easily read or understand.

The Accessible Information Standard tells NHS and adult social care organisations they must make sure people get information in different formats such as: - easy read, braille, advocate, British Sign Language (BSL), large print or email.

If you consider yourself to have a disability or impairment for which you would like us to use alternative methods of communication and would like us to provide you with information and/ additional support for you when you attend appointments please complete the Accessible Information Standard form below and return it by either email to CAHCCG.theheronpractice@nhs.net, post to The Heron Practice, John Scott Health Centre, Green Lanes, London N4 2NU or please come into the practice and this onto a member of the practice staff.

You can find more information about the Accessible Information Standard on the NHS England website NHS England Accessible Information

Non-English Speakers

These fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.

Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups.

Open the leaflets in one of the following languages

 

england EnglishUrdu Urdu
albania Albanianindia Hindi
egypt Arabiclithuania Lithuanian
bulgaria Bulgarianpoland Polish
china Chinese (Cantonese)portugal Portuguese
china Chinese (Mandarin)spain Spanish
russia RussianFrench French
Turkish TurkishPunjabi Punjabi
Gujerati GujeratiSomali Somali
Croatian CroatianBengali Bengali
Iran Farsi 

The Heron Practice is a Safe surgery. All are welcome.

Don’t have documents?

Don’t worry…

We are a Safe Surgery for everyone in our practice area.

We won't ask for ID or proof of address in order to register with us.

We won’t ask for immigration documents.

Your nationality or immigration status do not affect your right to register here

We are a Safe Surgery for everyone in our practice area.

Everyone living in England has the right to free care from a GP.

Ask reception for an interpreter if you find it difficult to communicate in English.

If you are worried about giving us your address, please let us know. Your information is safe with us.

Click here for this safe surgery message translated into other languages.

Albanian

Migrant? Njihini të drejtat tuaja Gjithkush në Mbretërinë e Bashkuar ka të drejtën e kujdesit të lirë nga një mjek i përgjithshëm. Nëse nuk keni dëshmi për identitetin ose adresën, akoma mund të regjistroheni. Statusi i emigracionit ose kombësia nuk ka rëndësi - recepsjonistët nuk do të ju kërkojë dokumentat e emigracionit dhe nuk do të ndajë informacionet tuaja me Zyrën e Përhershme nëse nuk përfshihet krimi i rëndë.
 

French

Migrant? Connaissez vos droits Tout le monde qui habite le Royaume Uni a le droit aux soins gratuits d’un médecin généraliste. Vous pouvez toujours vous faire inscrire même si vous n’avez pas de preuve d’identité ou d’adresse; la reception ne vous demandera pas de documents d’immigration et ne partagera pas vos informations avec le ministère de l’interieur à moins qu’un crime grave a été commis.
Portuguese
Migrante? Conheça os seus direitos Todos no Reino Unido têm o direito de receber atendimento gratuito de um médico de família. Mesmo se você não tiver um comprovativo de identidade ou de endereço, você poderá se registrar connosco. O status de imigração ou nacionalidade não importam - a recepção não solicitará documentos de imigração e não compartilhará as suas informações com o Ministério do Interior, a menos que um crime grave esteja envolvido.
 
Spanish
¿Inmigrante? Conozca sus derechos.  Todas las personas en el Reino Unido tienen derecho a atención primaria gratuita. Si no tiene prueba de dirección o carnet de identidad, no se preocupe, puede registrarse. Ni su estado inmigratorio ni su nacionalidad importan-el personal de recepción no le pedirá ningún documento relacionado con ello y no compartirá ninguna información con el Ministerio de Interior a no ser que se trate de un delito grave. 
 
Turkish
Göçmen misiniz? Haklarınızı bilin... İngiltere’de yaşayan herkes bir pratisyen hekimden ücretsiz bakım hakkına sahiptir. Kimlik veya adres kanıtınız olmasa bile kaydolabilirsiniz. Göçmenlik durumunuz veya vatandaşlığınız bunu etkilemez - ciddi suçlar haricinde, resepsiyon sizden göçmenlik belgelerinizi istemeyecek ve bilgilerinizi Göçmenlik Bürosu (Home Office) ile paylaşmayacaktır.  
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