You can make an appointment by calling the practice on 0203 994 6900 or by using Patient Online Services.

Patient Online Services gives you the option to see some of your medical records, order repeat medication and book appointments online using your internet browser or by downloading an app.

To register please  please complete the registration form here and email it to CAHCCG.theheronpractice@nhs.net. Please note this email address is not able to respond to other queries. To receive a response to a query use e-consultations here and we will endeavour to respond to your query within 2 working days.

https://heronpractice.webgp.com/treatmentCategory/showAll

All our appointments are now initially telephone consultations. GP telephone consultations can be booked up to 7 days in advance or on the day. You may be offered a text message, video or face to face consultation after your initial appointment. 


Once registered you can access the online appointment system here.

We do offer telephone consultations later in the evening on a Tuesday, Wednesday and Thursday for those patients who find it difficult to contact us during our usual opening hours. These consultations can be booked online or by contacting the practice.

EXTENDED ACCESS HUBS 

In addition to the practice opening hours, patients in City & Hackney have access to GP, Practice Nurse, Pharmacist and Healthcare Assistant/blood clinic appointments from 6.30pm - 8.00pm Monday to Friday and to GP appointments from 8.00am - 8.00pm Saturday, Sunday and Bank Holidays as part of the Extended Hours GP Access Service.

These appointments are available at GP practices across City & Hackney.  Patients can book these appointments by contacting the practice during opening hours or by calling NHS 111 when their practice is closed. 

Staff at the extended access hubs will have access to your medical records to ensure that you receive the best possible care and support.

E-CONSULTATIONS                                                                                               

We offer the option of an E-consultation via our practice website, this is a set of online tools for you to check which service is right for your symptoms, get immediate self-help advice and find out what other services can help you or send us online consultation.

The online consultation is a web form that you complete about your condition; this is then sent through to the Practice and passed onto a GP to review. We will then ring you back (or in some cases email you) by the end of the next working date to offer you advice, tell you whether you need an appointment or offer you a prescription.

During office hours we aim to review your request the same day. However, this may not always be possible so we have set ourselves the target of ringing you back by the end of the next working weekday at the latest. Any consultations submitted on the weekend will be reviewed on Monday.

DUTY DOCTOR

The Practice Duty Doctor is available from 8:00am until 6:30pm, Monday to Friday (excluding bank holidays). If there are no telephone consultations available and your health concern/problem is urgent a member of our team take your details, telephone number and brief details of the problem and arrange for the Duty Doctor to call you back as soon as possible.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website