Email Communications
We are now able to offer the option for patients to receive non urgent documentation via email - please see our Patient Online Services page for further information or access the consent form below:
Patient Consent Form for Email Correspondence


Mental Health Awareness - Every Mind Matters

Every Mind Matters

Every Mind Matters


e-Redbook - A Primary Care Guide
The Redbook is the digital version of the paper red book given to parents when a baby is born. At present it is an additional offer to the paper red book but in time it will replace it for those who want a digital record. By the end of 2019 Redbook will be offered to all parents giving birth in London. Please see below for further information:

WiFi Now Available
Please see below for information about how to access WiFi here at the practice:
Heron Practice Wifi

Hackney Shine Service

Get help with your energy bills and staying well and warm:
Hackney Shine Service


Friend and Family Test
Please let us have your views via this website (please see the "Have Your Say" section below) or by completing a form available at the practice. 

Patient Forum
We are always looking for more patients to join our Patient Forum Group. For further information please contact Mandy Lawrence, Practice Manager, or click on "Further Information Patient Group" on the home page. 

Named Accountable GP
The NHS standard contract for 2015/16 requires that all patients, including children, are allocated a named, accountable GP. The named, accountable GP will have overall responsibility for the care and support that the practice provides for you. This does not prevent you from seeing any GP in the practice as you currently do.
If you would like to know who your named GP is please contact reception.

Change of Telephone Number
It is very important that you let us know if you change your telephone number.
You can do this by completing:
* the on line change of details form at the foot of this page
* the change of details form available from reception

Alternatively you can include the details on your repeat prescription request.

GP Registrars
As you may be aware the Heron Practice is a teaching practice.
We currently have Drs Clare Baptiste, Elizabeth O'Donovan and Robert Knowles undertaking their "in service" placement with us. 

When We Are Closed

closedIf your condition is urgent and cannot wait until the surgery is next open telephone NHS 111 (health advice and information 24 hours a day, 365 days a year) 
Calls to NHS 111 are free from landlines and mobile phones.
You should call the NHS 111 service if you need medical help fast, but it’s not a 999 emergency. You will be assessed, given advice and directed straightaway to the local service that can help you best.
The web site, contains useful information about the service; alternatively you can access health advice and information by visiting the NHS Choices website,
NHS Direct offers a free translation and interpreting service.

Your local pharmacy (chemist)
Pharmacists are able to provide advice and treatment for several conditions.
Our reception staff can refer you to register for the “pharmacy first” scheme for treatment of acute short-term conditions. Medicines are free if you are exempt from prescription charges. 
For Hackney residents, pharmacies displaying the “CHYPS” symbol provide the “morning after pill” free of charge to those under 20 years of age. 

Medical Emergencies 
Please remember that Accident & Emergency (A&E) is for EMERGENCIES ONLY
CALL 999 or go to the Accident & Emergency Department at the nearest hospital for emergencies such as loss of consciousness, severe chest pain, serious accidents, loss of blood or trauma. 


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website