Email Communications
We are now able to offer the option for patients to receive non urgent documentation via email - please see our Patient Online Services page for further information or access the consent form below:
Patient Consent Form for Email Correspondence


Mental Health Awareness - Every Mind Matters

Every Mind Matters

Every Mind Matters


e-Redbook - A Primary Care Guide
The Redbook is the digital version of the paper red book given to parents when a baby is born. At present it is an additional offer to the paper red book but in time it will replace it for those who want a digital record. By the end of 2019 Redbook will be offered to all parents giving birth in London. Please see below for further information:

WiFi Now Available
Please see below for information about how to access WiFi here at the practice:
Heron Practice Wifi

Hackney Shine Service

Get help with your energy bills and staying well and warm:
Hackney Shine Service


Friend and Family Test
Please let us have your views via this website (please see the "Have Your Say" section below) or by completing a form available at the practice. 

Patient Forum
We are always looking for more patients to join our Patient Forum Group. For further information please contact Mandy Lawrence, Practice Manager, or click on "Further Information Patient Group" on the home page. 

Named Accountable GP
The NHS standard contract for 2015/16 requires that all patients, including children, are allocated a named, accountable GP. The named, accountable GP will have overall responsibility for the care and support that the practice provides for you. This does not prevent you from seeing any GP in the practice as you currently do.
If you would like to know who your named GP is please contact reception.

Change of Telephone Number
It is very important that you let us know if you change your telephone number.
You can do this by completing:
* the on line change of details form at the foot of this page
* the change of details form available from reception

Alternatively you can include the details on your repeat prescription request.

GP Registrars
As you may be aware the Heron Practice is a teaching practice.
We currently have Drs Clare Baptiste, Elizabeth O'Donovan and Robert Knowles undertaking their "in service" placement with us. 



All our appointments are now telephone consultations. 
GP telephone consultations can be booked up to 7 days in advance or on the day.



You can book a telephone consultation by using our Patient Online Service or by contacting the practice.

To use our Patient Online Services you will need to complete the following registration form and return it to the practice: Patient Online Access registration form

Once registered you can access the online appointment system here.

We do offer telephone consultations later in the evening on a Tuesday, Wednesday and Thursday for those patients who find it difficult to contact us during our usual opening hours. These consultations can be booked online or by contacting the practice.


In addition to the practice opening hours, patients in City & Hackney have access to GP, Practice Nurse, Pharmacist and Healthcare Assistant/blood clinic appointments from 6.30pm - 8.00pm Monday to Friday and to GP appointments from 8.00am - 8.00pm Saturday, Sunday and Bank Holidays as part of the Extended Hours GP Access Service.

These appointments are available at GP practices across City & Hackney.  Patients can book these appointments by contacting the practice during opening hours or by calling NHS 111 when their practice is closed. 

Staff at the extended access hubs will have access to your medical records to ensure that you receive the best possible care and support.


We offer the option of an E-consultation via our practice website, this is a set of online tools for you to check which service is right for your symptoms, get immediate self-help advice and find out what other services can help you or send us online consultation.

The online consultation is a web form that you complete about your condition; this is then sent through to the Practice and passed onto a GP to review. We will then ring you back (or in some cases email you) by the end of the next working date to offer you advice, tell you whether you need an appointment or offer you a prescription.

During office hours we aim to review your request the same day. However, this may not always be possible so we have set ourselves the target of ringing you back by the end of the next working weekday at the latest. Any consultations submitted on the weekend will be reviewed on Monday.


The Practice Duty Doctor is available from 8:00am until 6:30pm, Monday to Friday (excluding bank holidays). If there are no telephone consultations available and your health concern/problem is urgent a member of our team take your details, telephone number and brief details of the problem and arrange for the Duty Doctor to call you back as soon as possible.

Disabled Access

Our Health Centre has suitable access for disabled patients.

All the patient areas including the waiting room, the consulting rooms and the toilets, have wheelchair access.

A hearing loop is in place at the front reception desk and portable hearing loops are available for use in consulting rooms.

There are designated disabled parking spaces in the car park.

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