Communication needs? Let us know.

The Accessible Information Standard is a new law to make sure that people who have a disability, impairment or sensory loss are given information they can easily read or understand.

The Accessible Information Standard tells NHS and adult social care organisations they must make sure people get information in different formats such as: - easy read, braille, advocate, British Sign Language (BSL), large print or email.

If you consider yourself to have a disability or impairment for which you would like us to use alternative methods of communication and would like us to provide you with information and/ additional support for you when you attend appointments please complete the Accessible Information Standard form below and return it by either email to, post to The Heron Practice, John Scott Health Centre, Green Lanes, London N4 2NU or please come into the practice and this onto a member of the practice staff.


Accessible Information Standard Form- English

Erişilebilir Bilgi Standardı (Turkish version)


You can find more information about the Accessible Information Standard on the NHS England website NHS England Accessible Information


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