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Easter Bank Holiday 2018
The practice will be closed on:
Friday 30th March and
Monday 2nd April

Please be sure to order your repeat prescriptions in good time.
Should you require emergency medical assistance when the practice is closed please contact the GP Out of Hours Service on 0208 185 0545.

Friend and Family Test
Please let us have your views via this website (please see the "Have Your Say" section below) or by completing a form available at the practice. 

Patient Forum
We are always looking for more patients to join our Patient Forum Group. For further information please contact Mandy Lawrence, Practice Manager, or click on "Further Information Patient Group" on the home page. 

Named Accountable GP
The NHS standard contract for 2015/16 requires that all patients, including children, are allocated a named, accountable GP. The named, accountable GP will have overall responsibility for the care and support that the practice provides for you. This does not prevent you from seeing any GP in the practice as you currently do.
If you would like to know who your named GP is please contact reception.

Change of Telephone Number
It is very important that you let us know if you change your telephone number.
You can do this by completing:
* the on line change of details form at the foot of this page
* the change of details form available from reception

Alternatively you can include the details on your repeat prescription request.

GP Registrars
As you may be aware the Heron Practice is a teaching practice.
We currently have Drs Jane Miles and Aliya Mustapha undertaking their "in service" placements with us. 

Dr Samantha Biggs 
Dr Samantha Biggs will not be returning to the practice following her maternity leave. We all wish her the very best for the future.

If Dr Biggs was your named/accountable GP you have been transferred to one of the other GP's here at the practice. Please contact reception if you require any further information in relation to this.


red pillsSome of your medications will be prescribed on a regular basis. You can get repeat prescriptions of your regular medications in the following ways.

  1. Online via the web link above. Please be aware this facility will not be available after 31st March 2018, please refer to our homepage for more information.
  2. Sign up to Patient Online Access, a registration form needs to be completed which can be downloaded from the link below and emailed to or it can be completed at reception.
  3. In person at reception. You can either hand in your ticked computerised slip (if the medication is not on the slip, write it clearly on the bottom ) or you can fill out a repeat prescription request form at the desk.
  4. You can send in your repeat prescription request by post / fax.

You can collect the prescription 2 working days later (excluding weekends and bank holidays) in the following way:

  1. You can collect the prescription from reception during opening times.
  2. We will be happy to post it back to you if you give us a stamped addressed envelope along with your request.
  3. You can have the prescription delivered to you by Rowlands (formerly Renton’s) or ABC chemists; however you will need to make arrangements with the chemist.



  • Batch Prescriptions
    If your medicines are stable and you are happy to go to the same chemist to collect your medication - ask your doctor for a batch prescription. Your doctor could give you 6 months or 1 year of medication for your chemist to dispense to you every 1-2 months (so you won't need to keep revisiting the practice!).
    Chemist Service
    Many chemists will order your prescriptions regularly for you. They can also collect the prescription form from us so that all you do is collect your medication from the chemist. You will need to contact your local chemist to arrange this service.
    Delivery Service
    Many chemists will order the prescription from us, collect it from us and deliver the medication to you if you are housebound or have difficulty getting out. You will need to contact your local chemist to arrange this service.
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