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Noticeboard

Christmas & New Year Bank Holidays 2019

The practice will be closed on:

Monday 25th December

Tuesday 26th December

Monday 1st January

Please be sure to order your repeat prescriptions in good time.

Should you require emergency medical assistance when the practice is closed please contact NHS 111

Child Immunisation Special Event - 15th December
Any child under 5 who require immunisation or who are behind with their immunisations can attend this event at the Lubavitch Children's Centre. Please click on the poster link below for further information:
Childhood Immunisation Special Event - 15th December 2019

e-Redbook - A Primary Care Guide
The Redbook is the digital version of the paper red book given to parents when a baby is born. At present it is an additional offer to the paper red book but in time it will replace it for those who want a digital record. By the end of 2019 Redbook will be offered to all parents giving birth in London. Please see below for further information:

e-redbook - Primary Care Quick Guide

WiFi Now Available
Please see below for information about how to access WiFi here at the practice:
Heron Practice Wifi

Walking Opportunities in Hackney
Please see below for the latest version of the Hackney Walking together programme.
Walking Together Programme

Hackney Shine Service

Get help with your energy bills and staying well and warm:
Hackney Shine Service

 

16 Week Antenatal Checks
From 1 April 2019 the practice will no longer provide 16 week antenatal checks, these will be delivered by Homerton maternity service. To arrange your antenatal check please contact your named midwife, if you are unable to contact your named midwife please contact the maternity helpline at the Homerton on 0208 510 5955.

 

Friend and Family Test
Please let us have your views via this website (please see the "Have Your Say" section below) or by completing a form available at the practice. 

Patient Forum
We are always looking for more patients to join our Patient Forum Group. For further information please contact Mandy Lawrence, Practice Manager, or click on "Further Information Patient Group" on the home page. 

Named Accountable GP
The NHS standard contract for 2015/16 requires that all patients, including children, are allocated a named, accountable GP. The named, accountable GP will have overall responsibility for the care and support that the practice provides for you. This does not prevent you from seeing any GP in the practice as you currently do.
If you would like to know who your named GP is please contact reception.

Change of Telephone Number
It is very important that you let us know if you change your telephone number.
You can do this by completing:
* the on line change of details form at the foot of this page
* the change of details form available from reception

Alternatively you can include the details on your repeat prescription request.

Dr Jane Miles & Dr Gill Goldberg
Drs Miles and Goldberg are currently away on maternity leave.

GP Registrars
As you may be aware the Heron Practice is a teaching practice.
We currently have Drs Clare Baptiste and Elizabeth O'Donovan undertaking their "in service" placement with us. 

APPOINTMENT SYSTEM

We aim to offer an appointment at a time that is most convenient for you. We would like to offer your choice of doctor or nurse if they are available/wherever possible.

HOW TO MAKE AN APPOINTMENT

You can contact the surgery after 8:00am to make an appointment, you will be given an appointment time during morning or evening surgery to see a named doctor or nurse. This will be with a doctor or nurse of your preferred choice wherever possible.

Alternatively you can book all non-urgent GP appointments using Patient Online Services. To do so you must complete the following registration form and return it to the practice: Patient Online Access registration form

Once registered you can access the online appointment system here.

URGENT  MEDICAL PROBLEMS- DUTY DOCTOR

If you need to be seen urgently we can offer an emergency (same day/book on the day) appointment. If all the emergency appointments have gone we will take your details, telephone number and brief details of the problem and arrange for the DUTY DOCTOR to call you back as soon as possible. The DUTY DOCTOR is available from 8:00am until 6:30pm, Monday to Friday (excluding bank holidays).

Emergency (same day/book on the day) appointments are for 1 medical problem only and are not for repeat prescriptions, sick notes, long standing medical problems, non-NHS services (eg, insurance forms, letters, etc). Please use these appointments appropriately.

Please note that as this is an emergency clinic, situations might arise that may result in you not being seen at your appointment time.

Under 5's: We will see unwell babies and under 5 year olds at a special time of 8:30am. This is for emergency consultations and cannot be booked in advance. If possible please phone reception to let us know that you are on your way. If you arrive after 8:45am you may not be seen. Reception will advise you what time to return to surgery.

TELEPHONE CONSULTATIONS

We also offer telephone consultations. These are for patients who want to discuss health problems with a doctor and feel they don't need to be examined. Please note these consultations are not for general information/advice that can be obtained via NHS Choices or NHS Direct.

EXTENDED HOURS

We offer a number of appointments on Tuesday, Wednesday and Thursday evenings between 6.30pm and 8.00pm for those patients who find it difficult to attend the surgery during our usual opening hours. These appointments can be booked using the Patient Online Access or by contacting reception.  

EXTENDED ACCESS HUBS

In addition to the practice opening hours, patients in City & Hackney have access to GP, Practice Nurse, Pharmacist and Healthcare Assistant / blood clinic appointments from 6.30pm - 8.00pm Monday to Friday and to GP appointments from 8.00am - 8.00pm Saturday, Sunday and Bank Holidays as part of the Extended Hours GP Access Service.

These appointments are available at GP practices across City & Hackney.  Patients can book these appointments by contacting their own GP practice during opening hours or by calling NHS 111 when their practice is closed. 

Staff at those practices will have access to your medical records to ensure that you receive the best possible care and support.

E-CONSULTATIONS                                                                                               

We offer the option of an E-consultation via our practice website, this is a set of online tools for you to check which service is right for your symptoms, get immediate self-help advice and find out what other services can help you or send us online consultation.

The online consultation is a web form that you complete about your condition; this is then sent through to the Practice and passed onto a GP to review. We will then ring you back (or in some cases email you) by the end of the next working date to offer you advice, tell you whether you need an appointment or offer you a prescription.

During office hours we aim to review your request the same day. However, this may not always be possible so we have set ourselves the target of ringing you back by the end of the next working weekday at the latest. Any consultations submitted on the weekend will be reviewed on Monday.

APPOINTMENT INFORMATION                   

Please help us to help you so that surgeries can run to time. When you make an appointment with your doctor it is booked for a 10-minute consultation. If you have more than one ailment that you wish to discuss, start with the one that feels most important to you. If the doctor feels that more time is needed to consult with you on the other issues then he/she will ask you to make another appointment.


Disabled Access

Our Health Centre has suitable access for disabled patients.

All the patient areas including the waiting room, the consulting rooms and the toilets, have wheelchair access.

A hearing loop is in place at the front reception desk and portable hearing loops are available for use in consulting rooms.

There are designated disabled parking spaces in the car park.

 
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