We aim to offer an appointment within 48 hours. We would like to offer your choice of doctor or nurse if they are available/wherever possible.
HOW TO MAKE AN APPOINTMENT
You can contact the surgery after 8:00am to make an appointment. You can (pre) book appointments up to 4 weeks in advance. You will be given an appointment time during morning or evening surgery to see a named doctor or nurse. This will be with a doctor or nurse of your preferred choice wherever possible.
Alternatively you can book all non-urgent GP appointments using Patient Online Services. To do so you must complete the following registration form and return it back to the practice: Patient Online Access registration form.
Once registered you can access the online appointment system here.
URGENT MEDICAL PROBLEMS- DUTY DOCTOR
If you need to be seen urgently we can offer an emergency (same day/book on the day) appointment. If all the emergency appointments have gone we will take your details, telephone number and brief details of the problem and arrange for the DUTY DOCTOR to call you back as soon as possible. The DUTY DOCTOR is available from 8am until 6.30pm, Monday to Friday (excluding bank holidays).
Emergency (same day/book on the day) appointments are for 1 medical problem only and are not for repeat prescriptions, sick notes, long standing medical problems, non-NHS services (eg, insurance forms, letters, etc). Please use these appointments appropriately.
Please note that as this is an emergency clinic, situations might arise that may result in you not being seen at your appointment time.
Under 5's: We will see unwell babies and under 5 year olds at a special time of 8:30am. This is for emergency consultations and cannot be booked in advance. If possible please phone reception to let us know that you are on your way. If you arrive after 8:45am you may not be seen. Reception will advise you what time to return to surgery.
We also offer telephone consultations. These are for patients who want to discuss health problems with a doctor and feel they don't need to be examined; these appointments can be booked up to 1 week in advance. Please note these consultations are not for general information/advice that can be obtained via NHS Choices or NHS Direct.
We offer a number of appointments on Tuesday, Wednesday and Thursday evenings between 6.30pm and 8.00pm for those patients who find it difficult to attend the surgery during our usual opening hours. These appointments can be booked using the Patient Online Access or by contacting reception.
EXTENDED ACCESS HUBS
In addition to the practice opening hours, patients in City & Hackney have access to GP, Practice Nurse, Pharmacist and Healthcare Assistant / blood clinic appointments from 6.30pm - 8.00pm Monday to Friday and to GP appointments from 8.00am - 8.00pm Saturday, Sunday and Bank Holidays as part of the Extended Hours GP Access Service.
These appointments are available at GP practices across City & Hackney. Patients can book these appointments by contacting their own GP practice during opening hours or by calling NHS 111 when their practice is closed.
Staff at those practices will have access to your medical records to ensure that you receive the best possible care and support.
We offer the option of an E-consultation via our practice website, this is a set of online tools for you to check which service is right for your symptoms, get immediate self-help advice and find out what other services can help you or send us online consultation.
The online consultation is a web form that you complete about your condition; this is then sent through to the Practice and passed onto a GP to review. We will then ring you back (or in some cases email you) by the end of the next working date to offer you advice, tell you whether you need an appointment or offer you a prescription.
During office hours we aim to review your request the same day. However, this may not always be possible so we have set ourselves the target of ringing you back by the end of the next working weekday at the latest. Any consultations submitted on the weekend will be reviewed on Monday.
Please help us to help you so that surgeries can run to time. When you make an appointment with your doctor it is booked for a 10-minute consultation. If you have more than one ailment that you wish to discuss, start with the one that feels most important to you. If the doctor feels that more time is needed to consult with you on the other issues then he/she will ask you to make another appointment.
Our Health Centre has suitable access for disabled patients.
All the patient areas including the waiting room, the consulting rooms and the toilets, have wheelchair access.
A hearing loop is in place at the front reception desk and portable hearing loops are available for use in consulting rooms.
There are designated disabled parking spaces in the car park.